Hi everyone. Sorry for english, just my dutch is not gooed enough; and i want to make myself clear.
I have a trouble with installing internet. Being a software develper I cannot get it work. Connecting all wires as it says in manuals doesn't help.
With different manipulations i figured out that modem behaves itself like there is no telephone line. And, i expect, that probably there is something really technical simple installation step is missing, like somewhere there is a switch which connects a telephone line to network. The house i'm living now is completely new, noboby lived there before.
As far as i know all telephone connections are provided through KPN.
But if i ordered complete pack from TELE2, so TELE2 should take care of all arrangments, including KPN. I called to Klantenservice, and at the point of "If you have problem with installing internet modem" i got an answer "go to tele2.nl".
A week has past since it was promissed to get me connected.
1. Can i get a real person on the phone who can check in their (TELE2) system, why i cannot get connected? If so - how can i reach himt (phone/e-mail)?
2. If the problem in KPN line - who is responsible for this KPN or TELE2? And how to reach one of them?
3. If there is any extra actions (switch/plug/wires) i should take before all of installation?
Thanks for any help, You can answer in dutch if you want to make Yourself precisly clear
it sounds like kpn or tele2 both forgot to switch your line at the dslam in your 'wijkcentrale'
you can try to send danielle
private message on this forum.
She is a helpdesk(tele2 webcare) contact here. She might be able to help you.
Of course I'm out of my mind. It's dark and scary in there......
Thanks to support guys and to Daniel from Tele2Webcare.
Indeed it was something with KPN line. I made an appointment with KPN support, but they didn't show up. And then i connected modem again - HEY IT WORKS! Only dissapointed that i had to wait for KPN guy for 2 hours for nothing.
Anyway, it fixed. I do have Internet and TV.
Personaly, i found support team members very polite and nice